1. Open the product page.
2. Choose color, quantity and any other options, then press Add to cart.
3. Repeat for any other items you want.
4. Check your cart and press Check out.
5. Enter your contact details and shipping address, then continue to the shipping method.
6. Confirm the shipping method and continue to payment.
7. Enter your payment details and place the order.
8. WorldShopping, our cross-border partner, sends an order confirmation to the email address you gave at checkout. Keep that email — the link inside it is how you check your order and shipping status.

Credit card and PayPal, taken by our cross-border partner WorldShopping. The methods available to you are shown at checkout and depend on the country you order from.

We do not put a printed invoice or receipt in the parcel — this protects your personal data and cuts paper waste. If you need one, ask through the contact form and we will send it to you.

All items ship from Japan. For orders from outside Japan, shipping is calculated at checkout by our cross-border shipping partner, and depends on the destination, weight and size of the parcel.
Customs duties and import taxes are not included in the product price or the shipping charge. Where they apply, they are payable by the recipient under the rules of the destination country.
Orders containing items sent from different warehouses may arrive in more than one parcel.

Orders normally leave our warehouse within 3 business days. We work Japanese business days, so weekends and Japanese public holidays are not counted. You will receive an email when your order ships.
Transit time after that depends on the destination and the service used, and is provided by our shipping partner.
Made-to-order and pre-order items are not on the normal schedule — check the shipping date shown on the product page.
A delivery date or time slot cannot be specified for international orders.

Returns, exchanges and cancellations on international orders are handled under the terms of our cross-border shipping partner, shown at checkout. Where the law of the country you live in gives you a statutory right to withdraw from a distance purchase, that right applies.
If an item arrives damaged, defective or incorrect, write to hello@and-cat.com within 7 days of delivery with photographs, and we will arrange a replacement or a refund.
Returned items must be unused and in their original packaging. Return shipping is at your own cost unless the item was faulty or we sent the wrong thing.

Once your returned item reaches us we process the refund within about a week, and email you when it is done. Refunds go back to the original payment method. Depending on your bank or card issuer it can take longer for the money to appear on your statement.

We answer inquiries between 10:00 and 18:00 Japan time, and usually reply within two business days. Use the contact form, or write to hello@and-cat.com.

&CAT ships within Japan. When you order from outside Japan, your order is handled by WorldShopping BIZ, a cross-border service operated by ZigZag Inc. (Tokyo, Japan).

In practice: &CAT sells the item and delivers it inside Japan to ZigZag's warehouse. ZigZag then acts as your buying agent and forwards the parcel to your address overseas. This means the international part of your order — payment for shipping, export, customs clearance and delivery — is a contract between you and ZigZag, not with &CAT. You accept ZigZag's terms when you complete checkout through WorldShopping.

• International shipping, insurance and handling fees are charged separately from the product price.
• Customs duties, import taxes and any clearance fees in the destination country are payable by the recipient.
• Change-of-mind returns and exchanges cannot be accepted once a parcel has been forwarded overseas. If an item arrives damaged, defective or incorrect, that is handled by &CAT — write to hello@and-cat.com within 7 days of delivery.
• For questions about international shipping, tracking or customs, please contact WorldShopping support. For questions about the products themselves, please contact &CAT.

WorldShopping official documents

• WorldShopping Terms of Service
• WorldShopping Privacy Policy
• Specified Commercial Transaction Law (ZigZag Inc.)
• About our Company (ZigZag Inc.)
• How to Check Your Order and Shipping Status