When you place an order or create an account we collect your name, shipping and billing address, email address, phone number and the details of what you ordered. Card details are entered on our payment provider's systems and are never held by us.
When you browse the store we also receive technical data such as your IP address, browser and device, the pages you view and the site you arrived from.

To process and ship your order, to reply to your inquiries, to send order and account notifications, to run and improve the store, and — only if you have asked for them — to send news and offers. You can unsubscribe from marketing emails at any time.

Our store runs on Shopify, and we use payment providers and a cross-border shipping partner to take payment and deliver your order. They receive only the data needed for that purpose. We do not sell or rent your personal data. We may disclose data where the law requires it, or in response to a valid request from a court or a public authority.

We are based in Japan. The data you give us is stored and processed in Japan and in the countries where our service providers operate. Where data is transferred out of the EEA or the UK, we rely on the safeguards required by applicable law.

You may ask for a copy of the personal data we hold about you, ask us to correct or delete it, or object to a particular use of it. If you have an account you can view and edit your own details after signing in. To make a request, write to hello@and-cat.com. Depending on where you live, you may also have the right to complain to your local data protection authority.

The store uses cookies to keep your cart, remember your preferences and measure how the site is used. You can block or delete cookies in your browser, though parts of the store may then stop working.

We keep order records for as long as we need them for accounting, tax and customer support, and no longer than the law requires.

We may update this policy. The version published on this page is always the current one.

FREAKS Lab. Inc.
3-205-30 Hakusan-cho, Handa, Aichi 475-0912, Japan
Email: hello@and-cat.com

&CAT ships within Japan. When you order from outside Japan, your order is handled by WorldShopping BIZ, a cross-border service operated by ZigZag Inc. (Tokyo, Japan).

In practice: &CAT sells the item and delivers it inside Japan to ZigZag's warehouse. ZigZag then acts as your buying agent and forwards the parcel to your address overseas. This means the international part of your order — payment for shipping, export, customs clearance and delivery — is a contract between you and ZigZag, not with &CAT. You accept ZigZag's terms when you complete checkout through WorldShopping.

• International shipping, insurance and handling fees are charged separately from the product price.
• Customs duties, import taxes and any clearance fees in the destination country are payable by the recipient.
• Change-of-mind returns and exchanges cannot be accepted once a parcel has been forwarded overseas. If an item arrives damaged, defective or incorrect, that is handled by &CAT — write to hello@and-cat.com within 7 days of delivery.
• For questions about international shipping, tracking or customs, please contact WorldShopping support. For questions about the products themselves, please contact &CAT.

WorldShopping official documents

• WorldShopping Terms of Service
• WorldShopping Privacy Policy
• Specified Commercial Transaction Law (ZigZag Inc.)
• About our Company (ZigZag Inc.)
• How to Check Your Order and Shipping Status