Legal information
Company & sales information
• This notice covers &CAT as the seller of the products. Purchase agency and international shipping for overseas orders are provided by ZigZag Inc.; their notice is linked at the bottom of this page.
| Seller | FREAKS Lab. Inc. |
|---|---|
| Representative | Osamu Fukiya |
| Address | 3-205-30 Hakusan-cho, Handa, Aichi 475-0912, Japan |
| Phone | +81 50-3595-0872 This number is published to comply with Japan's Act on Specified Commercial Transactions. For questions about products or orders, please use the customer support address below. |
| Customer support | hello@and-cat.com Replies may take longer when your message falls around a weekend or a Japanese public holiday. |
| Service name | &CAT |
| Website | https://www.and-cat.com/ |
| Prices | Prices are shown per item in Japanese yen (JPY), tax included. Customs duties and import taxes are not included. |
| Charges besides the product price | Shipping is calculated at checkout by our cross-border shipping partner and varies by destination, weight and size. Customs duties and import taxes, where they apply, are payable by the recipient. |
| Payment methods | Credit card and PayPal, taken by our cross-border partner WorldShopping. The methods available to you are shown at checkout and depend on the country you order from. |
| Delivery | All items ship from Japan, normally within 3 business days of your order. Our warehouse works Japanese business days, so weekends and Japanese public holidays are not counted. International transit time depends on the destination and is provided by our shipping partner. You will receive an email when your order leaves our warehouse. |
| Returns & exchanges | Returns, exchanges and cancellations on international orders are handled under the terms of our cross-border shipping partner, shown at checkout. Where the law of the country you live in gives you a statutory right to withdraw from a distance purchase, that right applies. If an item arrives damaged, defective or incorrect, write to hello@and-cat.com within 7 days of delivery and we will arrange a replacement or a refund. Returned items must be unused and in their original packaging. |
Overseas Orders and WorldShopping
&CAT ships within Japan. When you order from outside Japan, your order is handled by WorldShopping BIZ, a cross-border service operated by ZigZag Inc. (Tokyo, Japan).
In practice: &CAT sells the item and delivers it inside Japan to ZigZag's warehouse. ZigZag then acts as your buying agent and forwards the parcel to your address overseas. This means the international part of your order — payment for shipping, export, customs clearance and delivery — is a contract between you and ZigZag, not with &CAT. You accept ZigZag's terms when you complete checkout through WorldShopping.
• International shipping, insurance and handling fees are charged separately from the product price.
• Customs duties, import taxes and any clearance fees in the destination country are payable by the recipient.
• Change-of-mind returns and exchanges cannot be accepted once a parcel has been forwarded overseas. If an item arrives damaged, defective or incorrect, that is handled by &CAT — write to hello@and-cat.com within 7 days of delivery.
• For questions about international shipping, tracking or customs, please contact WorldShopping support. For questions about the products themselves, please contact &CAT.
WorldShopping official documents